Returns/Cancellations/Shipping
DUE TO THE COVID-19 PANDEMIC, PLEASE ALLOW AN EXTRA 3-4 DAYS BEFORE RETURNS ARE HANDLED AND PROCESSED.
RETURN POLICY
Our office hours are 10am – 5pm Mon – Fri CST. ALL MESSAGES received outside of those hours will be responded to during the following business day.
Cancellation Policy | Can I cancel or change my order?
Once your order is placed, orders cannot be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.
Time Frame: Items must be received back to our business no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Discounted will not be accepted as returns.
Refunds: Store credit will be issued to the customer account. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
PLEASE be sure to have an account created on our site to make the credit process quick and easy!
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
NO RETURNS ON SWIMWEAR. All sales are final.
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**
Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
SHIPPING
Lost/Stolen/Damaged Packages
Once a package is shipped from our warehouse, it is out of our hands if a package is lost. Elite Boutique will not be held responsible. If you feel as though your package has been lost, please submit a claim to shipping company.
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All packages sent out have GPS tracking information embedded in the barcode.
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If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email eliteboutiqueok@yahoo.com for further steps.
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If your tracking shows "delivered" and you have not received your package, Elite Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
EXPRESS SHIPPING: Once orders are placed, the items will be shipped in 24-48 unless otherwise notified. If you need your items sooner, please reach out to us vai FB messenger or email eliteboutiqueok@yahoo.com and we will make arrangements to rush your items. Orders placed after 5PM CST on Friday's will be processed Monday.
We ship through the USPS.
All orders $100 or more qualify or free shipping WITHIN THE UNITED STATES. International shipping charges apply on all orders.
All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
If an order is shipped from Elite Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. Elite Boutique WILL NOT assume responsibility for lost or stolen packages.
Send item(s) to:
Elite Boutique
7694 Hwy 69/75
Calera, OK 74730
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.